How do I choose which pins I want?
When the campaign ends, you’ll be able to chose which pins you want through a survey which will be sent to all backers. All unlocked options will be available in the survey and you’ll be able to add even more to your pledge!
Last updated: January 20, 2025 07:33
Will everything be available to buy after the campaign?
All leftover items will be listed on shinepaw.com and shinepawart.etsy.com, but to make sure you get what you want and at a lower price even, it’s best to back this campaign.
Last updated: January 20, 2025 07:35
When will I be charged for shipping?
Shipping will be estimated after the campaign ends and surveys are filled out, and you’ll be charged sometime before rewards are beginning to be sent to everyone. You can find shipping price estimates on the project page!
Last updated: January 20, 2025 07:37
What's the refund policy?
After the campaign ends, refunds are not possible. Please only back this campaign if you are willing to wait for your rewards, because delays can happen during production and shipping. I try to give the best estimates but even then it’s possible to have longer delays than expected.
Refunds are not possible, but if there is a problem with the shipping of rewards, I’ll try my best to give a solution to the problem.
Last updated: January 20, 2025 07:41
I have more questions!
You can contact me at [email protected] if you have anymore questions!
Last updated: February 26, 2025 09:16
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.